Privacy Policy.
Last updated 2026-10-01. This page describes how Axiology Imports, operating Integovox, collects, uses, discloses, and protects information gathered through this website and the Integovox platform, including information accessed through connected third-party services such as QuickBooks Online.
1. Who this applies to
This policy covers visitors to integovox.com and customers using the Integovox platform, including any user an organization has granted account access to. For details on how your operational data specifically (work orders, assets, donor records, and similar) is isolated, backed up, and accessed by Phoenix and Mother, see the Security & Data page; that page is the authoritative source for those specifics. By using the website or platform, you agree to the collection and use of information as described here.
2. Information we collect
Through this website: information you submit via the contact form or signup form (name, company, email, subdomain, plan selection).
Through the platform: the operational data your organization enters or connects (for example work orders, assets, invoices, donor records, and similar records depending on the modules you use), account and user profile information, and standard technical logs (access times, IP addresses, error logs, device/browser information) needed to operate, secure, and troubleshoot the service.
Through connected third-party services: if you choose to connect a third-party account (for example QuickBooks Online, Motive, or Geotab), we access the specific data needed to provide that integration's functionality. See Section 3 below for how this works and what it means for your data.
Through your interactions with our AI assistant: the questions you ask Phoenix and Mother and the answers given, retained to keep the assistant accurate and safe and, once redacted, to help us develop and evaluate our AI systems. Sensitive values such as PINs and credentials are automatically detected and redacted before this is stored.
2A. Mobile apps
This section applies to the Integovox mobile apps for fleet and shop teams: CVA-M² Driver, CVA-M² Tech, CVA-M² Supervisor and CVA-M² Shop Tablet. The apps are used by employees and contractors of an Integovox customer, and are signed in with an account or PIN issued by that customer. We collect and process the following only to run the app's features for that customer. None of it is used for advertising or tracking, sold, or combined with data from other companies' apps or websites, except for one narrow case, described right below, for the in-app assistant. The apps contain no advertising, analytics, or crash-reporting software.
The one exception: questions you ask the in-app assistant are handled the same way as the web platform's assistant, described in Section 2 and Section 4 — retained, automatically redacted of PINs and credentials, and, once redacted, may be pooled in a shared corpus across customers solely to develop and evaluate our AI systems. This is never used for advertising or tracking, and is never sold.
All apps: your user ID (the staff or driver number tied to your PIN login) and the actions you take, so records show who did what; and the work content you enter (work orders, notes, inspections, parts, time entries, relay messages, and questions you ask the in-app assistant).
CVA-M² Driver: your precise location, taken only while the app is open and only when you use a location feature (an inspection, a fuel log, a defect report, or a stop arrival or departure), and attached to that record; photos you take of defects, receipts and delivery documents; and your handwritten signature on an inspection. Location is never collected in the background.
CVA-M² Tech and CVA-M² Supervisor: your name and work email address (to attribute records to you), photos you take as work-order evidence or of parts and invoices, and, in CVA-M² Supervisor, the contact details (company, contact person, phone, email) of customers you enter. CVA-M² Supervisor also registers a push-notification token for your device so alerts reach you.
CVA-M² Shop Tablet: your name and staff number, photos taken as repair or parts evidence, a device identifier and push-notification token that pair the shared shop tablet to your organization, and the text of any complaint or question you speak or type. If you use voice input, the audio is turned into text by Apple's speech recognition on your device or by Apple's service, depending on your device settings; we receive only the resulting text and do not receive or keep the audio.
Where it goes: to your organization's own Integovox environment. Photos are stored in your organization's file storage or in encrypted cloud storage (Backblaze B2). The apps contact Expo (expo.dev) to check for app updates, and CVA-M² Supervisor uses Expo's service to deliver push notifications; this exposes standard technical details such as your app version and device platform. CVA-M² Shop Tablet receives push notifications through Apple's notification service. Your employer, as the Integovox customer, controls this data and decides how long it is kept.
Your choices: you can deny or withdraw camera, location, microphone, speech-recognition and notification permissions at any time in your device's Settings; the related feature stops working but the rest of the app does. To ask about or request deletion of your data, contact your employer, or contact info@integovox.com and we will route the request.
3. QuickBooks Online and other connected accounting/telematics integrations
Where you connect a QuickBooks Online company to Integovox, you authorize us to access that company's data through Intuit's OAuth 2.0 authorization flow. We request only the scope needed for the integration (accounting data: customers, invoices, items, and company information) and never receive your QuickBooks password or full account credentials directly, that authorization happens entirely on Intuit's own login page.
The resulting access and refresh tokens are stored encrypted, server-side, isolated to your organization's own environment, and are never exposed to the browser or to any other customer. We use this connection only to: read customer and invoice data needed to keep records in sync, and create or update customers/invoices/items in your QuickBooks company at your direction (for example, exporting a completed work-order invoice). We do not use QuickBooks data for any purpose beyond providing this integration, do not sell it, and do not share it with any party other than the infrastructure providers described in Section 6 who help us run the service.
You can disconnect a QuickBooks Online connection at any time from Settings > Integrations; doing so revokes our access token and stops any further data exchange. The same principles in this section apply to any other connected third-party integration we offer (for example Motive or Geotab for fleet/telematics data): we request only the scope needed, store credentials encrypted and isolated per customer, and use the data only to provide the specific integration you've enabled.
4. How we use information
To respond to inquiries; to provision, operate, and support your account; to provide platform functionality, including Phoenix and Mother; to process the connected-account integrations described in Section 3, at your direction; to maintain the security, integrity, and reliability of the service; to comply with legal obligations; and, once sensitive values are redacted, to develop and evaluate our AI systems using the retained assistant interactions described in Section 2. Your operational data itself is not used to train models for other customers or for Integovox generally. We do not sell your information, your operational data, or any data obtained through a connected third-party account.
5. Cookies and similar technologies
The website and platform use a small number of strictly necessary cookies (for example, to keep you signed in and to protect against cross-site request forgery during authentication flows, including the QuickBooks connect flow). We do not use advertising or cross-site tracking cookies.
6. Third parties and sub-processors
We use a small number of infrastructure providers to run the service, for example cloud hosting, encrypted backup storage, and identity/authentication providers. These providers process data on our behalf, under contractual confidentiality and security obligations, to deliver the service; they do not use it for their own purposes. Where you connect a third-party integration (QuickBooks Online, Motive, Geotab, and similar), that provider processes the data you've authorized us to exchange with them under its own privacy policy and terms, which we encourage you to review.
7. Data retention
We retain account and operational data for as long as your account is active, and for a reasonable period afterward to allow for account recovery, to meet legal/accounting retention obligations, and to resolve disputes. Connected-integration tokens (such as a QuickBooks refresh token) are deleted promptly once you disconnect that integration or close your account. You can request earlier deletion as described in Section 9.
8. Data security
Your operational data and credentials are isolated per customer and never queried or stored alongside another customer's; see the Security & Data page for the technical detail. The one exception is the redacted AI interaction records described in Section 2 and Section 4, which are kept in a shared corpus pooled across customers for the limited purposes described there. Connected-account tokens are stored encrypted and are never exposed to the browser. No method of transmission or storage is completely secure, but we maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.
9. Your rights and choices
Depending on where you're located, you may have the right to request access to, correction of, or deletion of your personal information, to receive a copy of it in a portable format, or to object to or restrict certain processing. You can disconnect any connected third-party integration at any time from Settings > Integrations. To exercise any of these rights, contact info@integovox.com; we'll respond within a reasonable time and consistent with applicable law.
10. International data
Integovox is operated from Canada. If you access the service from outside Canada, your information may be transferred to, stored, and processed in Canada or another country where our infrastructure providers operate, under safeguards consistent with this policy.
11. Children's privacy
Integovox is a business operations platform intended for use by adults in a professional capacity. It is not directed at, and we do not knowingly collect information from, children.
12. Changes to this policy
If this policy changes materially, we'll update the date at the top of this page and, where appropriate, notify account administrators directly.